Council takes specialist skills back in-house
Miya Knights, Computing , Thursday 29 July 2010 at 17:56:00 Middlesbrough extends outsourcing deal, but limits scope to non-specialist and IT services Middlesbrough Council has extended an existing business process outsourcing contract, but has chosen to leave some specialist services out of its scope. The North England local authority said its partnership with business services group Mouchel …

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‘Outsourced’: NBC lost in translation
We expected a bloodbath during the TCA Press Tour on Friday, July 30, as they presented “Outsourced,” its new “Office” style pilot set in Mumbai, India about the Indian people who answer our customer service calls. In many ways, outsourcing is America’s most widely known dirty little secret. “Outsourced” exploits that fact.So, the bloodbath never quite materialized, though the first question …

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