Comments on: When will corporations realize that the word outsourcing is another word for poor quality? http://www.outsourcing-process.com/outsourcing/when-will-corporations-realize-that-the-word-outsourcing-is-another-word-for-poor-quality/ Outsourcing Process covering topics like Outsourcing Call Centers, Help Desk Outsourcing and more Thu, 03 Feb 2011 21:14:13 +0000 hourly 1 http://wordpress.org/?v=3.0.5 By: Franco http://www.outsourcing-process.com/outsourcing/when-will-corporations-realize-that-the-word-outsourcing-is-another-word-for-poor-quality/comment-page-1/#comment-10 Franco Fri, 26 Jun 2009 00:49:46 +0000 http://outsourcing-process.com/outsourcing/when-will-corporations-realize-that-the-word-outsourcing-is-another-word-for-poor-quality/#comment-10 Outsourcing does not always give lower quality. - In customer service for example, the Indians are far more polite and patient than the Americans and afterwords inquire how you liked them. - The Chinese produce goods of half the quality but at one tenth of the price. - And how do you find the quality of Japanese cars compared with the American gas guzzling junk? Like all generalizations, yours is none sense. Outsourcing does not always give lower quality.

- In customer service for example, the Indians are far more polite and patient than the Americans and afterwords inquire how you liked them.
– The Chinese produce goods of half the quality but at one tenth of the price.
– And how do you find the quality of Japanese cars compared with the American gas guzzling junk?

Like all generalizations, yours is none sense.

]]> By: Matrixcm http://www.outsourcing-process.com/outsourcing/when-will-corporations-realize-that-the-word-outsourcing-is-another-word-for-poor-quality/comment-page-1/#comment-9 Matrixcm Wed, 24 Jun 2009 23:40:17 +0000 http://outsourcing-process.com/outsourcing/when-will-corporations-realize-that-the-word-outsourcing-is-another-word-for-poor-quality/#comment-9 I totally disagree with you. Outsourcing is a way where a company can get help for a project or product or service. A lot of companies including the government use outside expertises. Example, Xbox ID was developed by an outside source not by Microsoft. iPod ID was also done that way. Some of the automobile designs were done by outside firms. A lot of the electronics and designs on the Space Shuttle were outsourced. Outsourcing sometimes cost more but it is not a long term expense. Some customer services are done in Philippines and in India. They are very successful and effective. Any good executives must consider those options and not jump to conclusions. When you encounter poor quality due to outsourcing; it is the poor management of the company's executives not the outsourcing. There are good and bad outsourcing like any businesses. The key is proper analysis and management. I totally disagree with you. Outsourcing is a way where a company can get help for a project or product or service. A lot of companies including the government use outside expertises. Example, Xbox ID was developed by an outside source not by Microsoft. iPod ID was also done that way. Some of the automobile designs were done by outside firms. A lot of the electronics and designs on the Space Shuttle were outsourced. Outsourcing sometimes cost more but it is not a long term expense. Some customer services are done in Philippines and in India. They are very successful and effective. Any good executives must consider those options and not jump to conclusions.

When you encounter poor quality due to outsourcing; it is the poor management of the company’s executives not the outsourcing. There are good and bad outsourcing like any businesses. The key is proper analysis and management.

]]> By: aaron p http://www.outsourcing-process.com/outsourcing/when-will-corporations-realize-that-the-word-outsourcing-is-another-word-for-poor-quality/comment-page-1/#comment-8 aaron p Tue, 23 Jun 2009 20:49:45 +0000 http://outsourcing-process.com/outsourcing/when-will-corporations-realize-that-the-word-outsourcing-is-another-word-for-poor-quality/#comment-8 If it's not closely monitored, you're right. There are also instances when this leads to higher quality and delivery speeds. In the insurance industry, we outsource medical records collection to third parties. If the insurance companies were in charge of this themselves, we'd be lucky if they followed up once a week. The companies that do this for a living know that if they don't have their act together, we're going somewhere else. Computer programming is another example, but it all depends on how closely it is monitored. If it’s not closely monitored, you’re right. There are also instances when this leads to higher quality and delivery speeds. In the insurance industry, we outsource medical records collection to third parties. If the insurance companies were in charge of this themselves, we’d be lucky if they followed up once a week. The companies that do this for a living know that if they don’t have their act together, we’re going somewhere else.

Computer programming is another example, but it all depends on how closely it is monitored.

]]> By: PepsiLime http://www.outsourcing-process.com/outsourcing/when-will-corporations-realize-that-the-word-outsourcing-is-another-word-for-poor-quality/comment-page-1/#comment-7 PepsiLime Tue, 23 Jun 2009 03:01:57 +0000 http://outsourcing-process.com/outsourcing/when-will-corporations-realize-that-the-word-outsourcing-is-another-word-for-poor-quality/#comment-7 Dell found that out when their service techs in India kept on telling everyone that they needed to re-install the operating system to fix any problems. Dell found that out when their service techs in India kept on telling everyone that they needed to re-install the operating system to fix any problems.

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